Refund policy

Returns and refunds

Contact answerme@bloodweave.store with your order number and product details. Bloodweave handles customer support and coordinates with Gelato or Printful where needed.

Faulty, damaged or incorrect products

Tell us promptly about any defect or delivery error, preferably within 30 days of delivery. Include clear photos of the item and packaging. For a lost parcel, contact us preferably within 30 days of the estimated delivery date. These reporting windows help supplier investigations and do not limit statutory rights. We will arrange an appropriate remedy under applicable consumer law.

Contact us before posting an item back for instructions; a physical return may not be needed for a confirmed production fault. Do not send goods directly to Gelato or Printful without instructions.

Withdrawal and change-of-mind returns

Where EU withdrawal rights apply, you may withdraw from an eligible online purchase without giving a reason within 14 days after you or your nominated recipient receives the goods. Notify Bloodweave by a clear statement to answerme@bloodweave.store. You may use the optional form below. Contact us for the correct physical return address and send the goods back within 14 days after notifying us. You pay direct return postage for change-of-mind returns.

For a valid withdrawal we refund the purchase price and, where applicable, standard outbound delivery charges within 14 days of notification, using the original payment method unless otherwise agreed. We may withhold the refund until the goods or evidence of their return have been received. Extra charges for upgraded delivery are not refundable. You may be responsible for diminished value caused by handling beyond what is needed to check the goods.

Supplier restrictions on change-of-mind or incorrectly chosen size returns do not remove rights you have against Bloodweave. Standard products are not automatically excluded simply because they are printed after ordering. Goods made to your individual specifications or clearly personalised may be excluded only where the law permits.

Digital products

For digital content, any applicable withdrawal right is lost only when the legally required express consent and acknowledgement have been given and delivery has begun. If these conditions are not met, applicable withdrawal rights remain. Faulty or inaccessible downloads remain subject to statutory remedies. Contact us for help and see the Digital Download Terms.

Optional withdrawal notice

To: Bloodweave, Senecastraat 28, 1064 ZL Amsterdam, Netherlands; answerme@bloodweave.store.

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods or supply of the following service:
Product and order number:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature (only if submitted on paper):

Delete whichever wording does not apply. A clear withdrawal statement is sufficient; use of this form is optional. The business address above is for notices; contact us for physical-return instructions.

Nothing in this policy limits mandatory consumer rights. Bloodweave, KvK 42157580, VAT NL005542428B83. Last updated: 13 October 2026.